Due to COVID-19 pre-orders are being delayed one month from your purchase date.

Shipping and returns

Shipping & Delivery Time                                       

Once you place your order online, all orders if we have in stock are shipped from our warehouse in Mexico City within 1-7 business days (M-F, excluding major holidays). For DHL shipping, tracking information will be emailed to you as soon as your order is on the way! All orders over $7000 MXN will require signatures for delivery confirmation.

Shipping Method

Cost - Delivery Time Range

If you wish to use DHL. The cost will be calculated with your Zip Code. The delivery could vary between 3-7 days.

General Information


All Les Chandelles Lingerie packages are mailed in branded Les Chandelles boxes or soft envelopes that read “Embrace your sensuality”.



Les Chandelles Lingerie only accepts returns if our products arrived damaged or broken. Please contact the following email: contact@leschandelleslingerie.com for more information.


Sending a gift? Gift wrapping is available for all orders for just $150. MXN. Just check the GIFT WRAP box at the moment of check out  and your order will come wrapped in tissue and a (beautiful) Les Chandelles Lingerie box with a hand written card with your personal message (optional). 


We are happy to send your lovelies to you in discreet packaging. We offer it as an option on each product page, just check the box if you wish do so.  

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