Earn reward points for every $2000.00 MXN spent on lingerie.

Shipping and returns

Shipping & Delivery Time

Once you place your order online, all orders if we have in stock are shipped from our warehouse in Mexico City within 1-7 business days (M-F, excluding major holidays). For DHL shipping, tracking information will be emailed to you as soon as your order is on the way! All orders over $7000 MXN will require signatures for delivery confirmation.

Shipping Method

Cost - Delivery Time Range

Cost free if it in store delivery. The delivery will be next business days in CDMX.

If you wish to use DHL. The cost will be calculated with your Zip Code. The delivery could vary between 3-7 days.

Store Delivery

Live close to one of our stores? Store delivery is also available!

Choose Store Delivery (it’s free!) at check out to have your package sent to one of our stores for pick up. All shipping fees will be waived and orders ship from our CDMX warehouse. You will receive an email when your order is ready for pick up. You can see our store locations here. Pick up times are from 3pm to close (& we can't wait to see you).

General Information

SHIPPING MATERIALS

All Les Chandelles Lingerie packages are mailed in branded Les Chandelles boxes or soft envelopes that read “Embrace the sensual you”.

RETURNS

Les Chandelles Lingerie only accepts returns if our products arrived damaged or broken. Please contact the following email: contact@leschandelleslingerie.com for more information.

GIFT WRAPPING

Sending a gift? Gift wrapping is available for all orders for just $150. MXN. Just select GIFT WRAP during check out and your order will come wrapped in tissue and a (beautiful) Les Chandelles Lingerie box with a hand written card with your personal message. Dont worry, gift receipts are included as well!

DISCREET PACKAGING

We are happy to send your lovelies to you in discreet packaging. We offer it as an option on our cart page when you are checking out. Just contact us via phone and we can make sure no one knows your business.
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